About Us

Replicant is an AI-driven company specializing in creating autonomous contact centers using voice AI to resolve tier-1 customer service issues over the phone. Founded in 2017, Replicant has experienced rapid growth and serves some of the largest call centers in the U.S., handling over 7 million customer support conversations monthly. Their platform is designed to improve customer experiences and bring AI and automation to contact centers. Replicant's AI technology, known as the "Thinking Machine," is a conversational AI bot trained on millions of live customer service calls. It uses machine learning and natural language processing to handle all Tier One customer inquiries with zero wait time, understanding natural language and multiple customer intents. The technology is based on a proprietary natural language understanding engine that can decode intent detection and entity recognition, allowing the AI to understand context and respond to complex and everyday speech patterns. The company focuses on resolving common customer issues faster and at a lower cost per contact without compromising the customer experience. Replicant's platform is available 24/7, with zero wait times, and can scale up or down to meet demand. It integrates seamlessly with existing call center software, escalating calls with context when needed and capturing call summary notes autonomously. Replicant's platform has successfully reduced costs by 50%-75%, cut average handle times in half, resolved more than 90% of calls without escalations, and improved customer satisfaction. The platform is designed to free live agents from repetitive tasks, allowing them to focus on higher-level problems that require human empathy and critical thinking.

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Full-time  •  Remote (Remote US and Canada)  •  1w ago
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